Each of the toll-free numbers can be accessed directly from within the United States, Canada and Puerto Rico. When calling from outside the U.S.A., you must first dial the pertinent AT&T Direct access code found here. Listen for a prompt, and then dial the toll-free number below for an Ombudsman. Interpreters will be provided through the Ombudsman if necessary.

Ombudsmen toll-free numbers

Asia-Pacific and Australasia (APA)
800.871.9065

Europe, Middle East & Africa (EMEA)
888.553.3335

Americas
800.458.4299

UTC Ombudsmen

	Patti Lynch Americas: Carrier Sikorsky APA: Carrier Sikorsky UTC Fire & Security (Australia and New Zealand)
	Brian Nugent Americas: All operations except Carrier and Sikorsky APA: Pratt & Whitney Hamilton Sundstrand
	Steven Cordery EMEA: All operations APA: Otis UTC Fire & Security (excluding Australia and New Zealand)

The business unit designation is structured to help you quickly identify your Ombudsman, however, you may contact any UTC Ombudsman if you prefer.